Our policies

Our polices help us to make sure we treat all of our customers and staff equally and that we manage our services in a fair, consistent and efficient way.

If you'd like a printed copy of a policy listed below, please get in touch.

Acceptable Behaviour Policy

Complaints Policy

Contractor Code of Conduct

Customer Experience Strategy

Customer Support Fund Policy

Damp and Mould Policy

Determining Unreasonable or Vexatious Complainants Policy

Privacy notice

Residents' repair responsibilities 

Tenant’s Own Improvements Policy and the Right to Compensation for Tenant’s Own Improvements