Customer Service Week
It's half way through Customer Service Week and we are proud to be active during this week, following the theme set by the Institute of Customer Service:-
Monday – Insight: Knowing your customer and how to deliver to them
- We have shared some important statistics about our customers - the average age; the most common times they contact us; how many of our residents work etc. so we can look at tailoring our services
Tuesday – Capability & Skills: Identifying and nurturing customer service skills in your organisation
- We have shared ideas on good customer service skills; how we can change our feedback services; and if money was no object what would we do on our schemes
Wednesday – Recognition: Celebrate your customer service heroes
- Staff are nominating customer service heros and the reason for their nomination
Thursday – Leadership: Championing customer service in the boardroom
- Staff are posting examples of good customer service they have delivered or received so we can share this with our Board.
Friday – Trust: Building brand reputation and trust by delivering on promises
- Staff will be dressing in branded clothes and post what they like about the brand and if they have brand loyalty
